At Duare Dokan, customer satisfaction is our priority. We aim to ensure a smooth and transparent shopping experience for both physical goods and digital products. Please read our refund and return policy carefully before making a purchase.

📦 Return & Refund Policy for Physical Products

✅ Eligible for Return

  • Products must be returned within 7 days of delivery.

  • Items must be unused, unwashed, and in original packaging with all tags intact.

  • The product must be in a resellable condition.

❌ Non-Returnable Items

  • Personal care items, innerwear, and perishable goods.

  • Products marked as “Non-Returnable” on the product page.

🚚 Return Process

  1. Email us at info.duaredokan@gmail.com with your Order ID and reason for return.

  2. Our support team will confirm your request and arrange pickup (if applicable).

  3. Upon inspection, the refund or replacement will be processed.

💸 Refund Timeline

  • Refunds will be processed within 7–10 business days after product inspection.

  • Refunds will be credited to the original payment method or UPI/bank account.

⚠ Return Shipping

  • If the return is due to a defective or wrong item, shipping is free.

  • For other reasons, return shipping may be borne by the buyer.

💻 Refund Policy for Digital Products (E-books, Courses, Downloads)

❌ No Return or Replacement

Due to the nature of digital goods, returns or replacements are not accepted once the product is delivered/downloaded.

✅ Refund Eligibility

Refunds for digital products are only provided if:

  • The product was not delivered due to technical issues.

  • The download link is corrupt or non-functional, and we’re unable to fix it.

  • You were wrongly charged multiple times.

📩 How to Request a Refund

  • Email us at info.duaredokan@gmail.com within 48 hours of purchase.

  • Mention your Order ID and issue in detail.

  • Our team will review and respond within 2–3 business days.

❗ Important Notes

  • Refunds will not be issued for customer error (e.g., buying the wrong item).

  • We reserve the right to reject refund/return requests if abuse is suspected.

  • Custom orders, downloadable PDFs, and software keys are non-refundable unless defective.

📞 Need Help?

Feel free to contact our customer support for any queries regarding refunds and returns:

📧 Email: info.duaredokan@gmail.com
🌐 Website: www.duaredokan.com

Shopping Cart