Effective Date: 11.07.2025
Welcome to Duare Dokan (www.duaredokan.com). This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you use our website and services. By using our platform, you agree to the practices described below.

1. 📝 Information We Collect

We collect the following types of information:

a) Personal Information:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Information (processed securely through third-party payment gateways)

b) Non-Personal Information:

  • IP Address

  • Browser Type

  • Device Information

  • Website Usage Data (via cookies and analytics tools)

2. 🎯 Purpose of Data Collection

We use your information for the following purposes:

  • To process and fulfill your orders

  • To contact you regarding your purchase or support request

  • To send order updates, promotions, and offers (if you opt-in)

  • To improve our website, services, and user experience

  • To detect and prevent fraud, abuse, and technical issues

3. 🛡️ How We Protect Your Information

We implement security measures such as:

  • SSL encryption for secure data transmission

  • Secure payment gateways (Razorpay)

  • Limited access to personal data only to authorized personnel

  • Regular review of data handling practices and technologies

4. 🍪 Cookies Policy

We use cookies to:

  • Remember your login/session

  • Improve website speed and user experience

  • Track website traffic through Google Analytics

You can choose to disable cookies through your browser settings, though some features may not function properly.

5. 🔄 Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

  • Logistics Partners (for delivery of physical goods)

  • Payment Processors (to complete secure transactions)

  • Service Providers (like SMS/email notification tools)

All third-party service providers are required to maintain confidentiality and comply with data protection laws.

6. 📧 Email & Communication

  • You may receive transactional emails (order confirmation, invoices, support responses).

  • You may opt-in to receive promotional messages.

  • You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link.

7. 👶 Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors.

8. 🇮🇳 Data Storage & Compliance

All user data is stored securely and handled in accordance with the applicable laws of India, including the Information Technology Act, 2000 and its allied rules.

9. 📄 Access, Update, or Delete Your Data

You have the right to:

  • View the data we hold about you

  • Request updates or corrections

  • Ask us to delete your data (subject to legal or operational limitations)

To make such a request, contact us at info.duaredokan@gmail.com

10. 🔁 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services implies acceptance of the revised policy.

📞 Contact Us

For any questions or concerns about your privacy:

Duare Dokan
Operated by: Chakraborty Multiservices Enterprise
📧 Email: info.duaredokan@gmail.com
🌐 Website: www.duaredokan.com

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